At HostMeerkat ("we," "our," or "us"), your privacy is our priority. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you visit our website, purchase our services, or interact with our support team.

By using our services, you consent to the data practices described in this policy. We are committed to ensuring full compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

To provide you with reliable hosting services, we collect various types of information, including:

• Personal Identification Data: Name, email address, postal address, phone number, and company details provided during registration.
• Financial Information: Payment card details, billing address, and transaction history (processed securely via our third-party payment gateways like Stripe or PayPal).
• Technical Data: IP addresses, browser types, operating systems, and device identifiers collected automatically when you browse our site.
• Service Usage Data: Information on how you interact with our control panels, resource usage statistics, and support ticket transcripts.

We do not sell your personal data. We only use your information for the following legitimate business purposes:

• To provision, manage, and maintain your hosting accounts and domain registrations.
• To process payments and prevent fraudulent transactions.
• To provide technical support, respond to inquiries, and send important service announcements (e.g., maintenance notices or security alerts).
• To analyze website traffic and improve our services, user interface, and overall customer experience.
• To comply with legal obligations and enforce our Terms of Service.

We may share your data with trusted third-party service providers solely for the purpose of operating our business and providing you with our services. These include:

• Payment Processors: To securely handle billing and transactions.
• Domain Registrars: To register domains on your behalf (which may require your details to be submitted to ICANN and the respective registry).
• Fraud Prevention Services: To protect our network and customers from malicious activity.

We may also disclose your information if required by law, court order, or governmental authority, provided such requests are legally valid and necessary.

We implement stringent security measures, including SSL encryption, firewalls, and strict access controls, to protect your personal data from unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (e.g., for tax and accounting purposes).

If you are a resident of the European Economic Area (EEA) or the UK, you have specific data protection rights, including:

• The Right to Access: You can request copies of your personal data.
• The Right to Rectification: You can request that we correct inaccurate or incomplete data.
• The Right to Erasure: You can request the deletion of your personal data (the "right to be forgotten"), subject to legal exceptions.
• The Right to Restrict Processing: You can request that we temporarily halt the processing of your data.

To exercise any of these rights, please contact us via our support portal or email us at privacy@hostmeerkat.co.uk. We aim to respond to all valid requests within 30 days.

We use cookies to ensure our website functions correctly, remember your preferences (like light/dark mode), keep you logged into the Client Area, and analyze site traffic. You can manage your cookie preferences through your browser settings or our website's cookie consent banner. Please note that disabling essential cookies may impact your ability to use our services effectively.